Terms & Conditions

1. Definitions

• "Legacia", "we", "us", "our" — Legacia, a practice registered and operating in Malaysia, with its principal office at 9 Jalan Setiabakti, Damansara Heights, 50490 Kuala Lumpur.
• "Client", "you", "your" — the individual or family engaging Legacia for services, or using this website.
• "Services" — the household inventory session, estate records consolidation project and administrative support retainer offered by Legacia, as described on the website and in the applicable scope confirmation.
• "Scope Confirmation" — the written document sent to the client before work begins, setting out the agreed scope, timeline and fee.
• "Agreement" — these Terms and Conditions together with any applicable Scope Confirmation.

2. Acceptance of terms

By using this website, contacting Legacia or engaging any of its services, you confirm that you have read and accept these Terms and Conditions.

You must be at least 18 years of age and have the legal capacity to enter into a contract under Malaysian law to engage Legacia's services.

Where a service is engaged on behalf of a group of family members, the individual who signs or approves the Scope Confirmation accepts these terms on behalf of all parties involved in the engagement.

3. Description of services

Legacia provides document recording, inventory, cataloguing and administrative support services for families managing estate records. The specific scope of each engagement is set out in a written Scope Confirmation sent before work begins.

Legacia's services are clerical and organisational in nature. Legacia is not a licensed legal practitioner, licensed valuer, financial adviser or any other type of regulated professional. Nothing in the work Legacia produces constitutes legal advice, financial advice, a valuation or any form of professional opinion on the content, ownership or value of any item or document recorded.

Services are available to clients based in Malaysia. International engagements may be considered on a case-by-case basis.

4. Client responsibilities

• Provide accurate information about the scope of the work, including the nature and location of documents and possessions to be recorded.
• Ensure that Legacia has the necessary permission to access properties and documents during the service.
• Where documents belong to or relate to other individuals, ensure that those individuals are aware of and agree to the engagement.
• Not use Legacia's written outputs in any manner that misrepresents their nature — they are factual records, not valuations, legal opinions or certified appraisals.
• Not request that Legacia include information it has not verified, offer opinions outside its scope, or act in any way beyond the clerical and organisational remit described in the Scope Confirmation.

5. Intellectual property

The written catalogues, indices and summaries produced by Legacia as outputs of its services are provided to you for your own personal, family and professional use. You may share them with solicitors, accountants, trustees and other professionals involved in the estate.

Legacia retains copyright in the format, layout and reference coding system used in its written outputs. You may not reproduce or resell those outputs as a product or service of your own.

The content of this website — text, layout and design — is the intellectual property of Legacia. It may not be reproduced without written permission.

6. Fees and payment

• Fees are stated in Malaysian Ringgit (RM) and are as shown on the website at the time the Scope Confirmation is issued.
• Payment is due within 14 days of the invoice date, unless a different arrangement is stated in the Scope Confirmation.
• For multi-week consolidation projects, a deposit of 50% may be required before work begins; the balance is due on delivery.
• Retainer fees for the administrative support service are due in full at the start of the twelve-month period.
• Invoices may be settled by bank transfer. Payment details are provided on the invoice.

Cancellation and refunds

• Inventory sessions cancelled with more than five working days' notice: no charge.
• Inventory sessions cancelled with fewer than five working days' notice: 50% of the session fee applies.
• Consolidation projects cancelled after work has begun: fees for completed work are payable; any deposit paid is applied against those fees.
• Administrative retainers: no refund after the commencement date. If Legacia is unable to continue the retainer for reasons within its control, a pro-rata refund of the unused portion will be offered.

7. Service delivery terms

• The scope, timeline and fee for each engagement are confirmed in writing before work begins.
• Timelines stated in Scope Confirmations are estimates. Delays caused by circumstances outside Legacia's control — including access difficulties, document volume exceeding the agreed estimate, or family circumstances — do not constitute a breach of these terms.
• Changes to the agreed scope after work has begun may result in an adjustment to the fee, which will be communicated in writing before additional work proceeds.
• Physical originals collected during a project are held in secure storage and returned to the client on completion, with a written confirmation of return.
• Digital copies of scanned documents are held on encrypted media for the duration of the service and deleted within 30 days of completion.

8. Disclaimers

Legacia's services are provided as described in the Scope Confirmation. Legacia does not warrant that its written outputs will be accepted as evidence by any court, registry or professional body, or that they will meet any specific purpose the client has not communicated to Legacia in advance.

Legacia does not assign values, make recommendations about distribution, or offer advice on legal, financial or tax matters. Clients should obtain independent professional advice for those matters.

This website and its content are provided for information purposes only. Nothing on this website constitutes professional advice of any kind.

9. Limitation of liability

Legacia's liability for any claim arising from a service engagement is limited to the fee paid for the specific engagement to which the claim relates.

Legacia is not liable for indirect, consequential or incidental losses, including any losses arising from decisions made by the client or third parties on the basis of Legacia's written outputs.

Nothing in these terms limits Legacia's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.

10. Indemnification

You agree to indemnify Legacia against any claims, losses or costs arising from your misuse of Legacia's written outputs, your provision of inaccurate information that affects the service, or your breach of these Terms and Conditions.

11. Termination

Either party may terminate a service engagement by giving written notice. Fees for work completed to the point of termination are payable by the client.

Legacia may suspend or terminate an engagement if the client provides materially inaccurate information, withholds access necessary for the work, or asks Legacia to act outside its stated scope.

On termination, Legacia will return any physical documents held and delete digital copies within 30 days.

12. Governing law and disputes

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these terms or any service engagement will be subject to the exclusive jurisdiction of the courts of Malaysia.

Before commencing formal proceedings, both parties agree to attempt to resolve disputes informally by written communication. If resolution is not reached within 30 days, either party may proceed to formal dispute resolution.

13. General provisions

• Entire agreement: these terms, together with any applicable Scope Confirmation, constitute the entire agreement between Legacia and the client for the relevant engagement.
• Severability: if any provision is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
• Assignment: Legacia may not assign its obligations under a service engagement without the client's consent. Clients may not assign their rights under a service engagement to a third party.
• Notices: formal notices should be sent by email to [email protected] or by post to the address below.

14. Changes to these terms

Legacia may update these Terms and Conditions from time to time. The current version will always be available on this website. For active service engagements, any material changes will be communicated by email before they take effect.

15. Contact

Legacia

9 Jalan Setiabakti, Damansara Heights, 50490 Kuala Lumpur, Malaysia

[email protected]